Complaints

Regulation and Redress

Professional Regulators

Notaries in England and Wales are regulated through the Faculty Office of the Archbishop of Canterbury. The Faculty Office may be contacted as follows:

The Faculty Office
1, The Sanctuary
Westminster
London
SW1P 3JT
Telephone: 020 7222 5381
Email: Faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

How to complain about a notary

If you are dissatisfied about the service you have received, then contact the notary in question to discuss the matter.

If you are dissatisfied about the service you have received please do not hesitate to contact the notary in question to discuss the matter.

If the notary is unable to resolve the matter you may then complain to the Notaries Society, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

If this is the case, please write (but do not enclose any original documents) with full details of your complaint to:

The Secretary of The Notaries Society,
Old Church Chambers
23 Sandhill Road,
St James,
Northampton
NN5 5LH
Email: secretary@thenotariessociety.org.uk
Tel: 01604 758908

If you have any difficulty in making a complaint in writing, please do not hesitate to call the Notaries Society or The Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of six months from the date you first complained, make your complaint to the Legal Ombudsman if you are not happy with the result:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

If you decide to make a complaint  to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within six months from the conclusion of the complaint process.

Redress

All notaries hold professional indemnity insurance; the sum insured is usually, as a minimum, £1,000,000 (one million pounds). Please refer to the notary’s terms and conditions.